FAQ


FAQ

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No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.
Yes! We take security seriously. All transactions are 100% secure and your information privacy is our most important concern. When you submit sensitive information, such as your credit card number, the information is encrypted and protected using SSL, the best encryption software currently available in the industry.
Once we receive your return, it may take up to 2 weeks to process. When we process it, we will email or call you to let you know that your card has been credited. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank.
The return form can be found on the back of the invoice included in your order. If you no longer have the original invoice, please call customer service to request a return form.
To return an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria and instructions. Once processed, we will issue a credit for the returned items onto the credit card that was originally used.
We offer shipping to the following countries:
  • Anguilla
  • Argentina
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Belgium
  • Belize
  • Bermuda
  • Brazil
  • Bulgaria
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Egypt
  • El Salvador
  • Finland
  • France
  • French Polynesia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guam
  • Guyana
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Korea
  • Kuwait
  • Liechtenstein
  • Luxembourg
  • Macau
  • Macedonia
  • Malaysia
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
Due to the high cost of shipping international orders, we are unable to offer free shipping on international orders. However we offer very affordable, reasonably fast and trackable standard shipping options.
Yes, when you have backordered items in your order, we will ship what we have right away and the backordered items will be shipped as soon as they are received in our warehouse. We will charge your method of payment when you place your order.
Orders for in stock items being shipped Internationally ( 7 to 14 working days) are shipped same day if placed before 2pm EST, excluding weekends and holidays. Due to our extensive selection of styles, sizes and colors, some items may be periodically backordered. We will contact you within 24 hours (not including weekends and holidays) if any portion of your order is backordered. Once your order has shipped, we will send you an email confirmation including a tracking number. Please click here to view shipping methods and transit times.
We will ship your order via DHL to your local post office for delivery to your door by USPS or via UPS. We ship via DHL and USPS to P.O. Boxes, APO/FPO addresses, We also ship with Feminik logistic. We offer free shipping on only Lekki Lagos orders, and low flat rate shipping to other countries. The minimum for shipping offers does not include e-gift cards, since those are not physically shipped.
In some cases, special orders can be placed for items that are not usually found on the website. Please contact Customer Care at +234-812-053-8054 or email us at info@stillbrokeofficial.com and we will be happy to assist you.
If it's "Being Processed," please call us immediately. Once an order shows that it is "Being Packed," we cannot cancel it.
Orders can only be placed via the website www.stillbrokeofficial.com.
We gladly accept Visa, Mastercard, and International Cards
We've received your order. If we forsee any issues with it, we will contact you. However, if you have any questions or changes, feel free to call or email us. We will do our best to accommodate you.
Log into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to Contact Us.
Click on My Account and enter your email address and password to sign in. If you forgot your password, simply click the Forgot Password link and we will email you the password.
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